How do I reset my password?
Navigate to the login screen and select "Forgot Password". Enter your registered email address and a verification code will be sent to your inbox. Once verified, you may create a new password.
How do I contact a cleaner or host?
Use the in-app messaging feature. Once a booking is confirmed, you can communicate directly with the other party through the chat interface in your dashboard.
My payment failed. What should I do?
First, verify that your payment method has sufficient funds. If the issue persists, try adding an alternative payment method. Contact support@bluetidy.com for additional assistance.
How does identity verification work?
Cleaners complete identity verification through Stripe Identity. You will need to upload a valid government-issued identification (driver's license or passport). The process typically takes 2-3 minutes to complete.
How do I delete my account?
Navigate to Profile → Settings → Delete Account. Confirm your selection. This action is permanent and cannot be reversed. All associated data will be removed from our systems.