Privacy Policy

BlueTidy ("we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect your information.

1. Information We Collect

1.1 Account Information

• Name, email address, phone number
• Physical address (for service matching)
• Government ID (for Cleaner verification - via Stripe, not stored by us)

1.2 Payment Information

• Host Payments: Credit card payments processed by Stripe - we do NOT store credit card details
• Transaction Records: We store payment references and transaction history only
• Cleaner Payouts: Bank account details collected via Stripe Connect for receiving payments

1.3 Location Information

• Service area zip codes

2. How We Use Your Information

• Create and manage your account
• Connect Hosts with Cleaners
• Process payments via Stripe
• Verify identities (email)
• Communicate about bookings and updates
• Improve our platform
• Resolve disputes
• Prevent fraud and abuse
• We do NOT sell your personal information
• We do NOT share with third parties except as needed for platform function

3. Information Sharing

3.1 Between Users

• Hosts see Cleaner name, rating, verification status
• Cleaners see Host name, property address, contact info (after booking)
• Reviews are public

3.2 Service Providers

• Stripe - Payment processing and cleaner payouts (stripe.com)
• Namecheap - Web hosting and transactional email services (namecheap.com)

3.3 Legal Requirements

• Comply with court orders or subpoenas
• Respond to law enforcement requests
• Prevent fraud and abuse on our platform
• Enforce our Terms and Conditions

4. Data Storage & Security

• Passwords are hashed and salted
• Data encrypted during transmission (HTTPS)
• Access restricted to authorized personnel only
• Regular security updates and monitoring

5. Data Retention

• Active accounts: Data kept while account exists
• Inactive accounts: Deleted after 24 months
• Transaction records: 7 years (tax requirements)
• Chat messages: 12 months
• Deleted accounts: 30 days grace period

6. Your Rights

• Access - Request copy of your data
• Correction - Fix inaccurate information
• Deletion - Request account deletion

To exercise these rights: privacy@bluetidy.com

7. Local Storage

We use local device storage for:

• Authentication (keeping you logged in)
• Preferences (saving your settings)
• Security (fraud prevention)

You can clear app data in your device settings, which will reset these preferences.

8. Children's Privacy

Our platform is not for children under 18. We do not knowingly collect data from minors.

9. Third-Party Links

Our platform may link to external sites (Stripe, etc.). We are not responsible for their privacy practices.

10. International Users

If you access our platform from outside the United States, your information may be transferred to and processed in the United States.

11. Changes to This Policy

We may update this policy. Material changes will be notified via email or platform notification.

12. Contact Us

Privacy Questions: privacy@bluetidy.com
General Support: support@bluetidy.com
Data Protection Requests: dpo@bluetidy.com
Address: 2689 Rainbow Forest Dr, Decatur, GA 30034-1922, United States