Privacy Policy

BlueTidy ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this Privacy Policy carefully. By using the Platform, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Account Information

• Full name, email address, and phone number
• Physical address and service area information for service matching
• Government identification documents (for Cleaner verification purposes, processed through Stripe; BlueTidy does not store copies of government IDs)

1.2 Payment Information

• Host Payments: Credit card and payment method information is processed directly by Stripe. BlueTidy does not collect, store, or have access to full credit card details
• Transaction Records: We store payment references, transaction history, and booking amounts for accounting and dispute resolution purposes
• Cleaner Payouts: Bank account information is collected and stored by Stripe Connect to facilitate payments to Cleaners

1.3 Location Information

• Precise Location Data: With your explicit consent, we collect precise GPS location data from your device when you use location-based features
• Service Area: You may voluntarily provide your service area zip code and preferred service radius
• Property Addresses: Host property addresses are collected to match with nearby Cleaners
• Approximate Location: We may derive approximate location from IP addresses for regional content and security purposes

1.4 How Location Data is Collected

• User-Initiated Collection: Location data is only collected when you explicitly grant permission and use location-based features
• Opt-In Only: Location services are always opt-in; you can choose to use the Platform without providing precise location
• Device Permissions: Location data is accessed through your device's operating system permission system (iOS/Android)
• No Background Tracking: We do not collect location data when the app is in the background or when you are not actively using the Platform

2. How We Use Your Information

• Create, maintain, and manage your user account
• Connect Hosts with Cleaners for cleaning services
• Process payments through Stripe and facilitate payouts
• Verify user identities and prevent fraud
• Communicate about bookings, updates, and platform changes
• Improve and optimize our Platform features and performance
• Resolve disputes between users
• Investigate and prevent fraudulent, abusive, or illegal activities
• Comply with legal and regulatory obligations
• Location-Based Matching: Use your precise location to connect Hosts with nearby Cleaners for efficient service matching
• Proximity Search: Allow Hosts to find Cleaners within a specified service radius
• Service Radius Enforcement: Ensure Cleaners only receive job invitations within their defined service radius

3. Location Data and Privacy

3.1 Collection and Storage

• GPS Data: When you grant permission, we collect precise GPS coordinates from your device
• Storage Duration: Location data is stored for as long as you maintain an active account
• Security: Location data is encrypted in transit and at rest
• User Control: You can disable location permissions at any time through your device settings

3.2 How Location Data Is Used

• Cleaner Matching: Hosts can find Cleaners within their desired radius
• Job Proximity: Cleaners only see job opportunities within their service radius
• Efficiency: Reduces travel time and enables faster service delivery
• Not Shared: Your precise location is never shared with other users without your explicit consent

3.3 User Controls

• Permission Management: You can grant or revoke location permissions at any time through your device settings
• In-App Controls: You can update your service radius and service area within the app
• No Mandatory Collection: You are not required to provide precise location to use the Platform, though some features may be limited

3.4 Data Retention

• Active Accounts: Location data is retained for the duration of your active account
• Inactive Accounts: Location data is deleted when an account is inactive for 24 months or upon account deletion
• Request Deletion: You may request deletion of your location data at any time

4. Information Sharing

4.1 Between Users

• Hosts see: Cleaner name, profile information, rating, and verification status
• Cleaners see: Host name, property address, and contact information after booking confirmation
• Reviews and ratings: Are publicly visible on user profiles
• Hosts see: Cleaner name, profile information, rating, verification status, and approximate distance from their property
• Cleaners see: Host name, property address, and contact information after booking confirmation, and approximate distance to the property
• Precise GPS coordinates are never shared between users; only approximate distance is displayed

4.2 Service Providers

• Stripe - Payment processing, identity verification, and payout services (stripe.com/privacy)
• Namecheap - Web hosting, domain registration, and transactional email services (namecheap.com/privacy)

4.3 Legal Requirements

• Comply with valid court orders, subpoenas, or legal process
• Respond to lawful requests from government or law enforcement authorities
• Prevent, investigate, and address fraud, security issues, or technical problems
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of BlueTidy, our users, or the public

5. Data Storage and Security

• Passwords are hashed and salted using bcrypt encryption
• All data transmitted between your device and our servers is encrypted using TLS/SSL (HTTPS)
• Access to personal information is restricted to authorized personnel with legitimate business need
• Regular security updates, monitoring, and vulnerability assessments are performed
• While we implement robust security measures, no method of transmission over the Internet is 100% secure

6. Data Retention

• Active accounts: Information retained for the duration of account existence
• Inactive accounts: Accounts with no activity for 24 months may be deleted
• Transaction records: Retained for 7 years to comply with tax and accounting requirements
• Chat messages: Retained for 12 months from the date of the last message
• Deleted accounts: Information is retained for a 30-day grace period before permanent deletion

7. Your Rights

• Access: Request a copy of the personal information we hold about you, including location data
• Correction: Request correction of inaccurate or incomplete information, including service radius
• Deletion: Request deletion of your account and associated personal information, including location history
• Restriction: Request restriction of processing of your location data
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities based on legitimate interests

To exercise these rights, contact us at privacy@bluetidy.com. We will respond to verified requests within 30 days as required by applicable law.

8. Local Storage and Device Data

As a mobile application, BlueTidy uses your device's secure storage systems (not traditional web cookies) for the following purposes:

• Authentication: Storing encrypted tokens to maintain your logged-in session
• Preferences: Saving your language, theme, and notification settings
• Security: Fraud prevention and rate limiting
• Performance: Caching platform data for improved loading times

You may clear app data through your device settings. Doing so may reset certain preferences and require you to log in again. Some third-party services (like Stripe) may use cookies if accessed through embedded web views within the app.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such information.

10. Third-Party Links

Our Platform may contain links to external websites or services, including Stripe and other third-party providers. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external sites you visit.

11. International Users

If you access our Platform from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Platform, you consent to this transfer and processing of your information in accordance with this Privacy Policy. United States data protection laws may differ from those in your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email notification or in-app notification prior to the effective date. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

Privacy Questions: privacy@bluetidy.com
General Support: support@bluetidy.com
Data Protection Requests: dpo@bluetidy.com
Mailing Address: 2689 Rainbow Forest Dr, Decatur, GA 30034-1922, United States