Cleaner Addendum to Terms of Service

Last Updated: April 20, 2026

This Cleaner Addendum ("Addendum") supplements the BlueTidy Terms of Service and applies specifically to individuals or entities registering as Cleaners on the Platform. By registering as a Cleaner or accepting cleaning assignments through the Platform, you agree to be bound by this Addendum.

Important Notice

This Addendum contains essential terms governing your relationship with BlueTidy and Hosts. If you do not agree with any provision of this Addendum, you may not register as a Cleaner or accept cleaning assignments through the Platform.

1. Independent Contractor Status

Independent Contractor Relationship

You are an independent contractor, not an employee, agent, joint venturer, or partner of BlueTidy
BlueTidy does not exercise control over the means, methods, or manner of performing cleaning services
You determine your own schedule, working hours, and service rates
You are responsible for providing your own equipment, supplies, and tools
You are solely responsible for all federal, state, and local tax obligations
You are not entitled to employee benefits including health insurance, paid time off, retirement plans, or workers' compensation
BlueTidy does not withhold taxes from your earnings

2. Verification Requirements

2.1 Email Verification

Valid email verification is mandatory for all Cleaner accounts
Unverified accounts cannot accept or perform cleaning assignments
Verification codes expire and may require re-verification

2.2 Identity Verification

Identity verification is required to enable instant booking functionality
Verification is optional for standard bidding on listed properties
Verification fees, if applicable, are non-refundable
Verification is processed through Stripe's secure identity verification service
BlueTidy does not store copies of government identification documents
Providing false or fraudulent identification information constitutes grounds for immediate permanent ban

2.3 Background Checks

BlueTidy reserves the right to conduct background checks at its sole discretion
By using the Platform, you authorize BlueTidy to perform such checks
Adverse findings may result in account restriction, suspension, or termination
Background check costs, if incurred, may be passed to you with prior disclosure

3. Insurance Requirements

Insurance Responsibility

BlueTidy does not provide insurance coverage for Cleaners. You are strongly advised to maintain appropriate insurance policies, including but not limited to:

General Liability Insurance: Commercial general liability coverage of at least $1,000,000 per occurrence
Professional Liability Insurance: Coverage for errors and omissions in service delivery
Workers' Compensation Insurance: Required by law if you employ assistants or subcontractors
Equipment and Tool Insurance: Coverage for your supplies and equipment
Commercial Auto Insurance: If you operate a vehicle for business purposes

BlueTidy reserves the right to request proof of insurance at any time. Failure to maintain adequate insurance may result in account suspension or termination.

4. Performance Standards

4.1 Service Quality

Perform all agreed cleaning services professionally, thoroughly, and in accordance with the scope of work
Complete all checklist items and required documentation
Meet or exceed reasonable Host expectations for service quality
Comply with all applicable safety protocols and regulations

4.2 Punctuality and Attendance

Arrive at the scheduled start time for all confirmed bookings
Communicate delays or scheduling conflicts immediately, with minimum one hour advance notice
Failure to appear without notice constitutes a no-show and will result in penalties

4.3 Communication Requirements

Respond to booking requests within two hours of receipt
Respond to Host messages promptly, generally within four hours
Use Platform messaging for all booking-related communications
Maintain professional and respectful communication at all times

4.4 Property Care and Conduct

Respect Host property, privacy, and personal belongings
Report all damages, regardless of severity, immediately upon discovery
Do not bring unauthorized guests, assistants, or subcontractors to properties
Smoking, alcohol consumption, and illegal drugs are strictly prohibited on Host properties
Secure all entry points and activate security systems when leaving the property
Do not use or consume Host property or supplies without explicit permission

5. Payment Terms

5.1 Rate Setting

Cleaners establish their own base rates and pricing structure
Instant booking functionality uses preset rates configured in your account
Submitted bids are binding contractual offers
Once a bid is accepted by a Host, the price may not be modified

5.2 Payout Processing

Payment is held by Stripe pending Host approval of completed work
If Host does not respond within 48 hours, payment is automatically approved
Payouts are processed through Stripe Connect
Processing fees are deducted from the payout amount
Minimum payout threshold is $10 USD
Standard payout processing time is 2-7 business days
Payout timing depends on payment method and financial institution processing

5.3 Dispute Resolution for Payments

Hosts may dispute payment for damages, incomplete work, or service quality issues
Disputed funds are frozen during the resolution process
Cleaners must provide supporting evidence (photographs, videos, communication records)
BlueTidy makes binding decisions based on evidence and this Addendum
Filing fraudulent disputes may result in account action against either party

6. Cancellation Policy

6.1 Cleaner-Initiated Cancellation Penalties

Notice Period	Financial Penalty	Impact on Rating
24 hours or more notice	None	Minor negative impact
2 to 24 hours notice	$10 USD	Moderate negative impact
Less than 2 hours notice	$25 USD	Significant negative impact
No-show (no notice)	$50 USD plus 14-day suspension	Severe negative impact

6.2 Cumulative Cancellation Consequences

Three (3) cancellations within any 30-day period: Seven-day account suspension
Five (5) cancellations within any 90-day period: Thirty-day account suspension
Ten (10) cancellations within any 365-day period: Account review for potential termination
Cancellations for valid emergencies may be waived at BlueTidy's sole discretion

7. Instant Booking Rules

7.1 Eligibility Requirements

Must complete identity verification process
Must establish and maintain base rates in account settings
Must maintain minimum average rating of 4.5 stars
Must maintain cancellation rate below 5%

7.2 Availability and Booking

Cleaners specify available days and times in account settings
Hosts may book any available time slot without per-booking approval
Instant booking functionality may be disabled at any time through account settings
Disabling instant booking does not affect existing confirmed bookings

7.3 Suspension of Instant Booking Privileges

Excessive cancellations will result in instant booking suspension
Rating below 4.5 stars will result in instant booking suspension
Suspension period minimum: 30 calendar days
Reinstatement requires meeting all eligibility requirements for 30 consecutive days

8. Tax Obligations

Tax Responsibility Acknowledgment

As an independent contractor, you are solely responsible for:

Reporting all income received through the Platform to applicable tax authorities
Calculating and paying self-employment taxes where applicable
Making estimated quarterly tax payments as required by law
Maintaining accurate records of business expenses and deductions
Filing all required federal, state, and local tax returns on time

BlueTidy may issue Form 1099-K or equivalent tax documents to Cleaners who meet the applicable reporting threshold (generally $600 USD or more in annual earnings).

9. Liability and Indemnification

9.1 Cleaner Liability

Cleaners are fully liable for damages, losses, or injuries they cause
Cleaners are liable for personal injuries to themselves or third parties arising from their work
Cleaners are liable for damage to Host property resulting from negligence or misconduct
BlueTidy assumes no responsibility or liability for Cleaner actions or omissions

9.2 Indemnification Obligation

You agree to indemnify, defend, and hold harmless BlueTidy, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses arising from or related to:

Property damage caused by you or your subcontractors
Personal injuries occurring during your performance of services
Your violation of any applicable law, regulation, or ordinance
Disputes with Hosts arising from your services
Your breach of this Addendum or the Terms of Service

10. Termination

10.1 Voluntary Termination by Cleaner

You may delete your account at any time through account settings
Pending approved payouts will be processed following account closure
Verification fees are non-refundable upon termination
You remain liable for any pending disputes or claims

10.2 Immediate Termination by BlueTidy

The following violations result in immediate permanent account termination without prior warning:

Theft or intentional property damage
Violence, threats of violence, or physical assault
Fraud, identity misrepresentation, or false verification
Solicitation of Hosts for off-platform arrangements
Harassment, discrimination, or abusive conduct toward Hosts
Criminal activity involving the Platform or Host properties

10.3 Termination After Warning

The following may result in termination after written warnings or progressive discipline:

Excessive or repeated cancellations
Consistently poor ratings (below 3.0 stars average)
Repeated late arrivals without communication
Pattern of policy violations

Non-Circumvention

You agree not to:

Solicit Hosts to work directly outside the BlueTidy Platform
Share personal contact information for the purpose of avoiding Platform fees
Accept payment outside the Platform for services arranged through BlueTidy
Use BlueTidy to identify clients and then independently contract with them

Violation of this provision constitutes a material breach and results in immediate permanent account termination, plus potential legal action for recovery of lost fees and damages.

11. Ratings and Reviews

Hosts may rate Cleaners after each completed assignment
Ratings are averaged and displayed on Cleaner profiles
Low ratings may negatively affect job opportunities and platform privileges
Cleaners may not solicit or request favorable ratings from Hosts
Retaliatory ratings (negative ratings in response to receiving negative feedback) are prohibited
Fraudulent, fake, or manipulated reviews will be removed
Repeated review violations may result in account suspension

12. Dispute Resolution Process

Step 1: Attempt direct resolution with the Host through Platform messaging
Step 2: If unresolved, contact support@bluetidy.com with supporting documentation
Step 3: Provide evidence including photographs, videos, and communication records
Step 4: BlueTidy will facilitate resolution and may make a binding determination
Step 5: If still unresolved, disputes are subject to binding arbitration as described in the Terms of Service

13. Acknowledgment and Agreement

By registering as a Cleaner, you acknowledge and agree:

You are an independent contractor, not an employee of BlueTidy
You are solely responsible for your own taxes, insurance, and compliance with laws
You are personally liable for damages, losses, or injuries you cause
Verification and background checks do not guarantee job offers or platform access
You have read, understood, and agree to be bound by this Addendum
You have read, understood, and agree to the main Terms of Service
You have read, understood, and agree to the Acceptable Use Policy
You have read, understood, and agree to the Privacy Policy and Cookie Policy

14. Contact Information

Cleaner Support: cleaners@bluetidy.com
Legal Inquiries: legal@bluetidy.com
Dispute Resolution: disputes@bluetidy.com

This Cleaner Addendum is incorporated by reference into the BlueTidy Terms of Service. Capitalized terms not defined herein have the meanings set forth in the Terms of Service.