Cleaner Addendum to Terms & Conditions

This Cleaner Addendum ("Addendum") supplements the BlueTidy Terms & Conditions and applies specifically to Cleaners using the Platform.

1. Independent Contractor Status

2. Verification Requirements

2.1 Email Verification (Required)

• You must verify your email address
• Unverified accounts cannot accept jobs

2.2 Identity Verification (Required for Instant Booking)

• Identity verification is REQUIRED to enable instant booking
• Verification is optional for standard bidding
• Verification fee is non-refundable
• Stripe processes verification - we don't store your ID
• False information = permanent ban

2.3 Background Checks

• We may conduct background checks at our discretion
• You authorize us to do so by using the Platform
• Adverse results may affect platform access

3. Insurance Requirements

• General Liability Insurance: $1,000,000 minimum coverage
• Workers' Compensation: If you have employees
• Equipment Insurance: For your tools and supplies
• Commercial Auto Insurance: If you drive for work

You may be asked to provide proof of insurance. Failure to maintain insurance may result in account suspension.

4. Performance Standards

4.1 Service Quality

• Perform all agreed services professionally and thoroughly
• Complete all checklist items
• Meet or exceed Host expectations
• Follow all safety protocols

4.2 Punctuality

• Arrive on time for scheduled bookings
• Communicate delays immediately (minimum 1 hour notice)
• No-shows result in penalties and suspension

4.3 Communication

• Respond to booking requests within 2 hours
• Respond to Host messages promptly
• Use Platform messaging for all communication

4.4 Property Care

• Respect Host property and privacy
• Report ALL damages immediately, even minor
• Do not bring unauthorized guests
• No smoking, drugs, or alcohol on properties
• Secure properties when leaving

5. Payment Terms

5.1 Rate Setting

• You set your own base rates
• Instant booking uses your preset rates
• Bids are binding once submitted
• You cannot change price after Host accepts

5.2 Payouts

• Payment held by Stripe until Host approval
• 48-hour auto-approval if Host doesn't respond
• Payouts processed via Stripe Connect
• Processing fees deducted from payout
• Minimum payout: $10 USD
• Payouts typically take 2-7 business days

5.3 Disputes

• Host may dispute for damages or incomplete work
• Funds frozen during dispute resolution
• Provide evidence (photos, videos, communication)
• We make binding decisions based on evidence
• Fraudulent disputes may result in account action

6. Cancellation Policy

6.1 Cleaner-Initiated Cancellations

Notice Given	Penalty	Effect on Rating
24+ hours notice	No penalty	Minor negative impact
2-24 hours notice	$10 fee	Moderate negative impact
Less than 2 hours	$25 fee	Significant negative impact
No-show (no notice)	$50 fee + 14-day suspension	Severe negative impact

6.2 Consecutive Cancellations

• 3 cancellations in 30 days = 7-day suspension
• 5 cancellations in 90 days = 30-day suspension
• 10 cancellations in 365 days = account review for termination

7. Instant Booking Rules

7.1 Requirements

• Must complete identity verification
• Must set base rates
• Must maintain 4.5+ star rating
• Must have less than 5% cancellation rate

7.2 Availability

• Set available days in settings
• Hosts can book any available day at any time
• No per-booking approval needed
• You can disable instant booking anytime

7.3 Suspension

• Excessive cancellations = instant booking suspended
• Rating below 4.5 = instant booking suspended
• Suspension lasts minimum 30 days

8. Taxes

We may issue Form 1099-K if you earn over IRS threshold ($600+).

9. Liability & Indemnification

9.1 Your Liability

• You are fully liable for damages YOU cause
• You are liable for injuries to yourself or others
• BlueTidy is not responsible for your actions

9.2 Indemnification

You agree to indemnify BlueTidy against claims arising from:

• Property damage you cause
• Injuries occurring during your work
• Your violation of laws
• Disputes with Hosts

10. Termination

10.1 By You

• You may delete your account anytime
• Pending payouts will be processed
• No refunds for verification fees

10.2 By Us (Immediate)

• Theft or property damage
• Violence or threats
• Fraud or fake verification
• Off-platform solicitation
• Harassment of Hosts

10.3 By Us (After Warnings)

• Excessive cancellations
• Poor ratings (below 3 stars consistently)
• Late arrivals without communication
• Policy violations

11. Non-Circumvention

12. Ratings & Reviews

• Hosts can rate you after each job
• Low ratings may affect job opportunities
• You cannot ask Hosts for good ratings
• You cannot retaliate with bad Host ratings
• Fraudulent reviews will be removed

13. Dispute Resolution

• Step 1: Contact support@bluetidy.com
• Step 2: Provide evidence (photos, messages, etc.)
• Step 3: We facilitate resolution
• Step 4: Binding arbitration if unresolved

14. Acknowledgment

15. Contact

Cleaner Support: cleaners@bluetidy.com
Legal Questions: legal@bluetidy.com
Disputes: disputes@bluetidy.com