Terms & Conditions

1. Acceptance of Terms

By downloading, accessing, or using the BlueTidy mobile application ("Platform," "we," "us," "our"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to all provisions of these Terms, you may not download, access, or use the Platform.

2. Definitions

• "Host" - Property owner, manager, or authorized representative listing properties for cleaning services
• "Cleaner" - Individual, sole proprietor, or business entity providing cleaning services through the Platform
• "Platform" - The BlueTidy website, mobile application, and related services operated by BlueTidy
• "Verification" - The email and identity verification processes described in Section 5
• "Booking" - A confirmed arrangement for cleaning services between a Host and a Cleaner

3. Platform Role and Limitations of Liability

3.1 For Hosts

By using the Platform as a Host, you understand and agree that:

• BlueTidy is not responsible for property damage, theft, loss, or any other harm caused by Cleaners
• You are solely responsible for screening Cleaners beyond the basic verification provided
• You should maintain adequate property insurance covering third-party access and cleaning services
• Identity verification does not guarantee a Cleaner's honesty, skill, or reliability
• You assume all risks associated with allowing any Cleaner access to your property
• You are strongly advised to obtain proof of liability insurance from Cleaners before permitting access

3.2 For Cleaners

By using the Platform as a Cleaner, you understand and agree that:

• BlueTidy is not responsible for injuries, accidents, illnesses, or incidents occurring at Host properties
• You must maintain adequate liability insurance appropriate for your business operations
• You are solely responsible for your own safety, equipment, and compliance with applicable laws
• Host properties may contain hazardous conditions; you are responsible for inspecting the property before commencing work
• You assume all risks associated with entering and working on Host properties

3.3 Scope of Platform Services

BlueTidy provides the following services:

• Email verification for all users
• Optional identity verification through Stripe for Cleaners
• Secure payment collection and holding through Stripe
• Dispute resolution assistance between parties
• Removal of users with substantiated complaints or policy violations

BlueTidy does NOT provide and cannot guarantee:

• Prevention of on-site incidents, damage, or theft
• Cleaner honesty, skill, reliability, or quality of work
• Host honesty, accuracy of listings, or payment reliability
• Verification of property conditions or safety

4. Payment and Escrow

4.1 Payment Processing

• Hosts pay for services at the time of booking confirmation
• Funds are collected and held by Stripe, BlueTidy's third-party payment processor
• BlueTidy does not hold, maintain, or have direct access to user funds
• Funds are released to Cleaners following Host approval or automatic approval after 48 hours
• All payment disputes are subject to the dispute resolution process described in Section 11

4.2 Payment Disputes

• If a Host claims property damage or incomplete work, funds may be frozen pending investigation
• Both parties must provide supporting evidence, including photographs, videos, and communication records
• BlueTidy may release payment if insufficient evidence of damage is provided
• BlueTidy may withhold or reverse payment if damage is substantiated
• BlueTidy's maximum liability in any payment dispute is limited to the service fee amount paid

5. Verification Processes

5.1 Email Verification

• All users must verify a valid email address to access full Platform features
• Unverified users have restricted access to Platform functionality
• Verification codes expire and may require re-verification

5.2 Cleaner Identity Verification

• Cleaners may voluntarily complete identity verification through Stripe
• Identity verification may be required to access certain features, including instant booking
• Verification fees, if applicable, are non-refundable
• Identity verification confirms only that the individual is who they claim to be
• Verification does not constitute an endorsement, guarantee of trustworthiness, or guarantee of service quality

6. Host Responsibilities

• Provide accurate, complete, and truthful property descriptions and amenity information
• Disclose all potential hazards including but not limited to pets, stairs, chemicals, security cameras, and accessibility issues
• Maintain adequate property and liability insurance
• Secure valuables, sensitive documents, and hazardous materials before Cleaner arrival
• Document property condition with dated photographs before and after cleaning services
• Pay agreed amounts promptly without requesting off-platform payments
• Provide honest, good-faith reviews based on actual experience
• Respond to Cleaner communications and approval requests in a timely manner

7. Cleaner Responsibilities

• Perform cleaning services professionally, safely, and in accordance with the agreed scope of work
• Maintain appropriate liability insurance coverage, with recommended minimum of $1,000,000
• Report any property damage, hazards, or concerns immediately upon discovery
• Communicate delays, scheduling conflicts, or inability to perform services promptly
• Respect Host property, privacy, and personal belongings
• Complete all agreed tasks and checklist items
• Secure the property upon departure, including locking doors and activating security systems
• Do not bring unauthorized guests, assistants, or subcontractors to properties

8. Limitation of Liability

9. Indemnification

You agree to indemnify, defend, and hold harmless BlueTidy, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses arising from or related to:

• Property damage caused by Cleaners you hire through the Platform
• Personal injuries occurring at your property in connection with Platform-facilitated services
• Disputes between you and other Platform users
• Your violation of any applicable law, regulation, or ordinance
• Your breach of these Terms or any other Platform policy

10. Insurance Recommendations

10.1 For Cleaners (Strongly Recommended)

• General liability insurance: $1,000,000 minimum per occurrence
• Workers' compensation insurance (if employing assistants or subcontractors)
• Equipment and tool insurance covering cleaning supplies and equipment
• Commercial auto insurance (if driving for business purposes)

10.2 For Hosts (Strongly Recommended)

• Property insurance covering third-party access and cleaning services
• General liability insurance for injuries occurring on the property
• Theft and damage coverage for personal property
• Business interruption insurance for rental properties

11. Dispute Resolution Process

• Step 1: Attempt direct resolution with the other party through Platform messaging
• Step 2: If unresolved, contact support@bluetidy.com with supporting documentation
• Step 3: BlueTidy will facilitate communication and may make a preliminary determination
• Step 4: If the dispute remains unresolved, either party may initiate binding arbitration as described in Section 12

12. Arbitration Agreement

• All disputes arising from or relating to these Terms or the Platform shall be resolved through binding arbitration
• Class action and collective action waivers apply; disputes must be brought on an individual basis only
• Small claims court option is available for disputes under $5,000 USD
• Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules
• Judgment on the arbitration award may be entered in any court having jurisdiction

13. Governing Law

These Terms and any disputes arising hereunder shall be governed by the laws of the State of Georgia, without regard to its conflict of laws principles. The parties consent to the exclusive jurisdiction of the federal and state courts located in Dekalb County, Georgia for any matters not subject to arbitration.

14. Termination

BlueTidy reserves the right to suspend or terminate accounts, without prior notice or liability, for any reason including but not limited to:

• Violation of these Terms or any Platform policy
• Fraud, misrepresentation, or illegal activity
• Substantiated complaints regarding property damage, theft, or misconduct
• Non-payment of fees or chargeback fraud
• Any conduct that BlueTidy determines to be harmful to the Platform or other users

15. Changes to Terms

BlueTidy reserves the right to modify these Terms at any time. Material changes will be communicated via email notification or in-app notification prior to the effective date. The "Last Updated" date at the top of these Terms indicates when the most recent changes were made. Continued use of the Platform after changes become effective constitutes acceptance of the modified Terms.

16. Contact Information

Legal Inquiries: legal@bluetidy.com
General Support: support@bluetidy.com
Dispute Resolution: disputes@bluetidy.com
Mailing Address: 2689 Rainbow Forest Dr, Decatur, GA 30034-1922, United States

17. App Updates and Version Compatibility

BlueTidy may release updates, bug fixes, and new versions of the mobile application. You may be required to install the latest version to continue using the Platform. BlueTidy is not responsible for issues arising from outdated app versions or incompatible devices. We reserve the right to discontinue support for older versions at our discretion.

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