Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to all users of the BlueTidy Platform. By using our Platform, you agree to comply with this policy in its entirety. Violation of this policy may result in enforcement action up to and including permanent account termination and legal proceedings.

1. Prohibited Activities

1.1 Illegal Activities

• Using the Platform for any unlawful purpose or activity
• Money laundering, fraud, or financial crimes
• Theft, looting, or intentional property damage
• Illegal drug activities on or near properties
• Violation of any applicable local, state, or federal laws or regulations

1.2 Harmful Conduct

• Harassment, threats, intimidation, or bullying of any user
• Discrimination based on race, color, religion, national origin, gender, age, disability, sexual orientation, or any other protected characteristic
• Stalking, unwanted contact, or invasion of privacy
• Violence, threats of violence, or incitement of harm
• Posting hate speech, derogatory content, or abusive language

1.3 Platform Abuse

• Creating fake, duplicate, or fraudulent accounts
• Manipulating ratings, reviews, bidding processes, or any Platform metrics
• Circumventing payment systems or processing payments off-platform
• Sharing account credentials or allowing unauthorized access
• Using automated tools, bots, scrapers, or crawlers
• Reverse engineering, decompiling, or disassembling the Platform
• Attempting to breach security measures or access unauthorized data
• Interfering with Platform operation or overwhelming infrastructure

1.4 Property Damage and Safety Violations

• Intentional or negligent property damage
• Theft or removal of property contents or supplies
• Unauthorized entry, access, or use of restricted areas
• Vandalism, graffiti, or defacement of property
• Creating unsafe, unsanitary, or hazardous conditions
• Bringing unauthorized guests, pets, or individuals to properties
• Failure to disclose or address safety hazards

1.5 Content Restrictions

• Providing false, misleading, deceptive, or inaccurate information
• Posting sexually explicit, pornographic, or obscene content
• Defamatory, libelous, or reputation-damaging statements
• Spam, unsolicited advertising, or commercial solicitations
• Malicious code, viruses, worms, or harmful software
• Impersonating another person or entity
• Posting personal information of others without consent

2. User-Specific Rules

2.1 Host Obligations and Restrictions

• Must accurately represent property condition, amenities, and features
• Must disclose all potential hazards (pets, stairs, chemicals, security cameras, etc.)
• Must honor agreed pricing, terms, and booking confirmations
• Must provide safe, accessible, and sanitary working conditions
• Prohibited from cancelling confirmed bookings without valid justification
• Prohibited from soliciting cleaners off-platform to avoid service fees
• Prohibited from using the Platform to identify and directly hire cleaners
• Prohibited from posting fake, duplicate, or misleading property listings
• Prohibited from refusing service based on protected characteristics

2.2 Cleaner Obligations and Restrictions

• Must complete identity verification and background checks when required
• Must perform cleaning services professionally, thoroughly, and as agreed
• Must arrive on time or communicate delays promptly
• Must report any damages, issues, or concerns immediately
• Strongly recommended to maintain liability insurance coverage
• Prohibited from subcontracting jobs without explicit Host approval
• Prohibited from soliciting Hosts for off-platform arrangements
• Prohibited from theft, damage, or misuse of property or supplies
• Prohibited from falsifying checklist completion or service delivery
• Prohibited from no-show or last-minute cancellation without communication
• Prohibited from bringing unauthorized helpers or assistants

3. Review and Rating Rules

3.1 Permitted Reviews

• Honest, good-faith feedback based on actual experience
• Specific, factual observations about service or property
• Constructive criticism intended to improve quality

3.2 Prohibited Reviews

• Fake, fraudulent, or incentivized reviews
• Retaliatory reviews (negative reviews in response to receiving negative feedback)
• Reviews containing personal, identifying, or confidential information
• Reviews containing threatening, abusive, or defamatory language
• Reviews about unresolved disputes (use official dispute resolution process)

4. Communication Standards

• Maintain professional, respectful, and courteous communication at all times
• Use Platform messaging for all booking-related communication
• Do not share personal contact information until booking is confirmed
• Do not harass, spam, or send unsolicited messages to other users
• Report abusive, threatening, or inappropriate messages to support

5. Payment Rules

• All payments must be processed through Stripe via the Platform
• Cash payments and off-platform transactions are strictly prohibited
• Chargeback fraud (disputing legitimate charges without valid reason) is prohibited
• Use of fake, stolen, or unauthorized payment methods is prohibited
• All service fees, surcharges, and commissions must be paid through the Platform

6. Enforcement and Penalties

6.1 Monitoring

BlueTidy may monitor Platform activity for compliance purposes but has no affirmative obligation to do so. We rely on user reports and automated detection systems. Users are encouraged to report potential violations.

6.2 Violation Severity Levels

Consequences are determined based on severity, frequency, and intent of violation:

• Level 1 (Minor): Written warning and required compliance training
• Level 2 (Moderate): Temporary account suspension (7-30 days)
• Level 3 (Severe): Permanent account termination and forfeiture of funds
• Level 4 (Criminal): Permanent termination with referral to law enforcement

6.3 Specific Violation Penalties

• Off-platform solicitation or payment avoidance: Immediate permanent ban
• Theft or intentional property damage: Permanent ban + police referral + damages pursued
• Fake or manipulated reviews: 30-day suspension + removal of all fraudulent content
• Harassment or abusive behavior: 7-day suspension (first offense) or permanent ban (repeat offense)
• No-show without prior notice: $50 penalty fee + 14-day suspension
• Discrimination or hate speech: Immediate permanent ban without appeal
• Fraud or identity misrepresentation: Immediate permanent ban

6.4 Appeal Process

If you believe an enforcement action was taken in error, you may request an appeal:

1. Submit written appeal to appeals@bluetidy.com within 14 calendar days
2. Include your account identifier, description of action, and basis for appeal
3. Appeals are reviewed by the Compliance Committee within 5-7 business days
4. Appeal determinations are final and binding

7. Reporting Violations

Report suspected violations through the following channels:

• Email: abuse@bluetidy.com
• In-app: Use the Report button on user profiles or message threads
• Emergency: For immediate danger or crimes in progress, call local police (911 in US)

8. Policy Updates

BlueTidy reserves the right to update this Acceptable Use Policy at any time. Material changes will be communicated via email notification or in-app announcement. Continued use of the Platform after changes become effective constitutes acceptance of the updated policy. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

9. Contact Information

Policy Questions: legal@bluetidy.com
Report Abuse: abuse@bluetidy.com
Appeals: appeals@bluetidy.com

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